Seminar Services...

90 Minute or One-Half Day Seminars at or near your Dealership

• All staff members are included: Sales, managers, service advisors, techs, cashiers, porters, office staff
• How individual employee actions of a moment will reflect on overall revenue, as well as staff member income and the career path
• Obtaining true customer satisfaction and true employee satisfaction
• The actual dollar value of losing customers at your Dealership
• The Deadliest Wrongs of Customer Service and how to set them right
• Critically important $$ dollar value of repeat, referral and ‘word of mouth’ customers
• How each staff member benefits by providing great customer service in satisfaction and job security
• ‘Winning Words’ and methods for exceeding customer expectations
• The HIGH payback of resolving customer ‘problems’
• Why happy customers lead to growth, job fulfillment and career improvement

Seminars are conducted by Company President John Semler, CSL. John has 27 years of corporate and sales management experience with 22 years in auto retail products.  He began as a Dealership F&I Manager and moved up to account executive and professional trainer for a national credit life and service contract company, achieving the company’s #1 sales position five times.  John founded Clients for Life™ and developed the popular Clients for Life™ sales system in 1989-1990.  He has conducted national seminars teaching selling and customer service methods and is a Certified Seminar Leader and member of the American Seminar Leaders Association.  John truly enjoys his Dealer, Dealer management and staff associations.